Category: Customer Services

Inbound PR : The PR Agency's Manual to Transforming Your Business With Inbound

Inbound PR

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The digital era's new consumer demands a new approach to…
Connected Strategy : Building Continuous Customer Relationships for Competitive Advantage

Connected Strategy

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Business Models for Transforming Customer Relationships What if there were…
No B.S. Guide to Maximum Referrals and Customer Retention : The Ultimate No Holds Barred Plan to Securing New Customers and Maximum Profits

No B.S. Guide to Maximum Referrals and Customer Retention

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FACT: NOTHING IS COSTLIER OR MORE DIFFICULT THAN GETTING A…
The Thank You Economy

The Thank You Economy

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The Thank You Economy isn't some abstract concept or wacky…
My Product Management Toolkit : Tools and Techniques to Become an Outstanding Product Manager

My Product Management Toolkit

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Why are some products a hit while others never see…
Pricing for Profit : How to Develop a Powerful Pricing Strategy for Your Business

Pricing for Profit

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Price is the most significant factor affecting the profitability of…
Superfandom : How Our Obsessions are Changing What We Buy and Who We Are

Superfandom

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As fandom sheds its longtime stigmas of geekiness and hysteria,…
Customer Relationship Management : Concept, Strategy, and Tools

Customer Relationship Management

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This book presents an extensive discussion of the strategic and…
A Wealth of Insight : The World's Best Chefs on Creativity, Leadership and Perfection

A Wealth of Insight

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"The first-ever comprehensive and authentic exploration of originality in contemporary…
People Skills In A Week : Motivate Yourself And Others In Seven Simple Steps

People Skills In A Week

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People Skills In A Week is a simple and straightforward…
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